Refund & Returns Policy

All Sales Are Final

Because our hair care products are personal care items, all sales of products purchased on jcapellisalon.com are final. We do not accept returns or exchanges of opened or unopened products, except as described below.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or is not what you ordered, please contact us within 7 days of delivery with your order number and a photo of the item. We will send a replacement or issue a refund to your original payment method, at our choice, at no cost to you.

Lost Packages

If your tracking shows your order was delivered but you cannot find it, please contact the carrier and let us know so we can help.

Refund Timing

Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take several business days for the refund to appear.

Salon Services

Salon services are not refundable. If you have a concern about a service, please contact us so we can help. Appointment cancellations and no-shows are covered by our Booking & Cancellation Policy.

Contact Us

J.Capelli Salon & Suites
169 Gulf Fwy S, League City, TX 77573
Phone: (281) 504-7314
Email: JCapelliHC@gmail.com